No orders will be shipped between December 22, 2018 and January 2, 2019.

Véritable® Garden : FAQ 

Here are the most frequently asked questions to the Veritable® Customer Service.

The Véritable® Garden

What is the strength of Véritable® Gardens ?

1) A garden really autonomous, compact, very easy to use and patented. It adapts easily to your interior and has a water reservoir with water level alert. The plant refills are ready to use: you do not need to plant the seeds or add nutrients: everything is already integrated in the Lingot®.

2) The speed of growth and the pronounced flavor of the plants: this is due to our horticultural LED lighting (blue and white) which develops the flavors and accelerates the growth.

3) A large quantity of aromatics and an extended duration of harvest: our Lingots® have a culture surface 3 to 10 times higher and you harvest most of our plants during 4 to 6 months. Which makes them the most economical refills on the market.

4) The possibility of growing 4 plants at the same time while occupying little space on your work plan.

5) Our wide range of plants: currently 30 species (aromatic herbs, baby-vegetables, edible flowers and baby herb salad). We work every day to expand this catalog and always bring you more choices with rare and tasty species.

6) Our 2 independent adjustable lighting poles : they give you the possibility to grow plants of different sizes and at different stages of growth.

7) Our products are made in France, of which 80% within a radius of 200km. Indeed, all Véritable® products are designed, made, assembled, packaged and shipped by French companies. We have carefully chosen the best materials and finishing touches by working with local partners recognized for their know-how.

8) Our products are eco-designed: no unnecessary packaging, recycled and / or recyclable materials, biodegradable and compostable refills, Véritable® works every day to respect these ecological and eco-responsible values.

What is the difference between CLASSIC, SMART and COPPER Véritable® Gardens ?

The CLASSIC Véritable® Garden can be grown in a room with little sun exposure. If you want to place your vegetable garden in a sunny room, choose the SMART Véritable® Garden: it automatically adapts the intensity of its lighting according to the ambient light. The COPPER Véritable® Garden is a SMART Garden with a high-end and trendy copper finish, perfect for a contemporary and chic interior.

Coming soon: To know all the differences between CLASSIC, SMART and COPPER Veritable® Gardens, refer to the page of: "Comparative table".

What does the Véritable® Garden box contain ?

The Véritable® Garden is delivered with all the accessories for an immediat start.

1) The Véritable® Garden
2) 4 Véritable® Lingots ready to use : to know the Lingot kit included, go to the product page
3) The power adapter adapted to your country (100-240V).
4) The user manual

What is the energy consumption of the Véritable® Garden? Does it work with a battery?

The Véritable® Garden is very energy efficient, it consumes 9.5W when lit. This represents the year 46 kWh of electricity, or 6 to 7 euros of electricity per year. That's 3 times less than your Internet Box.

It operates on power supply, with an adapter 100-240 V, 50-60Hz and has no battery.

Why is the Véritable® Garden ecological ?

1 / It enables to cultivate at home healthy plants without GMOs, without any pesticides, fungicides or other harmful treatments to man and the environment.
2 / He uses water with precision. The automatic irrigation system allows the plant to use the water according to its needs, without losing a drop!
3 / Thanks to its high performance horticultural LED lighting, it is very energy efficient and consumes only 9.5W, or 6 to 7 euros of electricity per year.
4 / Lingots® (refills) are compostable and biodegradable.
5 / The packaging is printed with vegetable inks and is recyclable. No superfluous packaging is used.
6 / Choosing the Véritable® Garden is a choice for a local and responsible consumption without any transport, because the producer is YOU !

Does the Véritable® Garden make noise ?

The Véritable® Garden is completely quiet because it does not use a pump but a watering system by capillarity called "passive hydroponics".

How to know when to put water ?

When the water level of the reservoir is low, the LEDs of the Garden blink slowly to warn you.

To fill the reservoir : pour the water into the central hole of the Garden until the float rises and closes this hole (2L is needed to fill the reservoir).
As soon as you start filling the reservoir, the Garden stops blinking and turns back on normally (blue and white fixed).

Important: the float only indicates the maximum water level, it does not indicate the low level. To fully enjoy your Véritable® Garden’s autonomy, wait for the LEDs to blink before filling the reservoir.

What water to use to fill the reservoir ?

You can use non-softened tap water or rainwater.

No softened water: it is fulled of sodium, which can affect the growth of plants.
No demineralized water: minerals are essential for the good development of plants.

How long can I go on holidays without putting water in my Véritable® Garden ?

The Potager Véritable® is autonomous up to 4 weeks.
The autonomy of the reservoir may vary depending on the size of your plants and the temperature of your room.

This is how the autonomy of the Véritable Garden evolves:

1) New lingots: 4 weeks
2) Young plants: 2 to 3 weeks
3) Adult plants: 1 week

Before you leave, be sure to fill the reservoir of your Véritable® Garden maximun. Harvest your spices before leaving, so they will consume less water.

Where can I put my Véritable® Garden ?

Your Véritable® Garden is designed to be used indoors, in your kitchen, living room, or any other well-ventilated room, at a temperature between 19°C and 30°C. The temperature of your room and the humidity rate influence the growth of your plants. The hotter it is, the faster your plants will grow.

The Véritable® Garden does not need sunshine to work, so there is no need to put it near a window. You can even place it in a room without a window. Avoid placing it in a veranda in summer, near a radiator, an air conditioning, a source of pollution (eg laundry room). We do not recommend its use in a bedroom: its bright lighting lit 16h per day may disturb you.

Place it on a flat, stable surface near a power point.

When and how can I clean my Véritable® Garden ?

We advise you to clean your Véritable® Garden every 4 to 6 months, when you renew your lingots. You can clean the reservoir and lid by hand with soapy water and a soft sponge. If your water is chalky, use warm white vinegar to descale.
Never immerse the reservoir, lighting poles or power adapter in water.

The lingot baskets and the float can be placed in the dishwasher, taking care to remove the watering wicks first.

Is my Véritable® Garden guaranteed ?

Your Véritable Garden is guaranteed 2 years.

The germination of your lingots is also guaranteed: if more than one third of your lingot has not grown after 20 days, please send us a photo.

For any request under warranty, please contact our CUSTOMER SERVICE

Horticultural LED lighting Véritable®

I have an issue with my Véritable Garden, what can I do ?

If you can not find the answer to your problem in the Problems and Solutions section of the USER MANUAL, please contact our CUSTOMER SERVICE.

Why is the lighting blue and white ?

The horticultural lighting of the Véritable® Garden comes from 2 years of research & development. The combination of high-performance white and blue LEDs enables photosynthesis, develops the flavors of the plants, while accelerating the growth to provide you with a maximum harvest.

These LEDs are also associated with optical lenses that focus the light on the plants for even more efficiency and a neat design.

Does the Véritable Garden stay switched on all the time ?

Your Véritable® Garden turns on and off automatically every day, which makes it very energy efficient and easy to use. 
It is still plugged in, but the light turns on for 16h and then goes off for 8h.

How to adjust the lighting cycle ?

CLASSIC and SMART Garden :
The lights turn on every day at the time you've connected your Véritable Garden the first time.
Ex: if you connect at 7:00, it will turn on at 7:00 every morning and turn off at 23:00.
To change the time: Unplug the AC adapter for 10 seconds, and then plug it in at the desired time.

CONNECT Garden :
With the mobile app, you can entirely configure the lighting cycle that's right for you. You are alerted if the lighting duration chosen is not optimal.

Why are there 2 adjustable lighting pole?

The Véritable® Garden has two independent, height-adjustable lighting poles, giving you the possibility to grow plants of different sizes and at different stages of growth.

Growth rate and lifespan depend on each species. Thanks to the two independently adjustable poles, you can place new lingots on one side of the vegetable garden while keeping adult plants on the other.

Does this artificial lighting not affect the taste and nutritional value of my plants?

No, it’s the opposite ! Your plants have an intense flavor because we have developed a LED lighting system that provides them with a specific light spectrum to develop their taste. This technology provides light output close to sunlight and allows for ideal plant growth in all seasons.

In addition, their nutritional value is optimal because they are untreated herbs that you consume freshly harvested.

What is the lifespan of the lighting?

The Véritable LED lighting system has a lifespan of 60,000 hours, 10 years in normal operation (at 16 hours of lighting per day). You do not need to replace it.

After 10 years of use, the lighting will not go out, but the light intensity will gradually decrease. However, if necessary, spare parts can be obtained from Veritable.

Lingots®

What is the composition of a Lingot®?

Lingots are patented 100% biodegradable and compostable refills.
They are guaranteed without GMOs or pesticides.

The lingots contain:
- a natural substrate adapted to hydroponics
- seeds already planted
- essential nutrients

The substrate is composed of coconut fiber and peat. These plant materials are renewable resources. The honeycombed texture of Lingots enables optimal rooting and oxygenation, which guarantees a fast and healthy growth of your plants.

The majority of the seeds we use are certified organic, some are untreated (to know, look at the description of each ingot).

The nutrients integrated in the substrate are constituted of mineral salts and trace elements essential for growth and assimilated directly by plants. They are dosed precisely so that the plant uses them entirely during its life cycle.

How long does it take for my plants to grow? How long do I have to wait before the first harvest?

Thanks to the Véritable® Garden technology, plants grow 2 to 3 times faster than in a garden. Some plants can be harvested from 3 weeks.
The speed of growth depends on the species and the temperature of your room.

For germination and growth time, refer to the Lingot packaging, or visit the Lingot page on our online shop.

What is the lifespan of a Véritable® Lingot once planted ?

Once planted, a Lingot enables you to harvest your herbs generously for 4 to 6 months. Indeed, after each harvest your plant grows back!
The duration of an Lngot depends on each species and how you harvest.

To know the life cycle of each Lingot refer to the packaging of the lingot, or visit the lingot page on our online shop.

After 4 to 6 months, depending on its condition, you can compost your plant, or transplant outdoors.

How long can I store my Lingots before use?

You can keep your Lingots® for up to 1 year from the date of purchase before using them.

Store them in a cool, dry place, in their original packaging. The ideal is to place them in an airtight box in the vegetable compartment of your refrigerator.

It is recommended to use your Lingots® in the year of purchase for maximum efficiency. Delayed germination rate may drop.

How much will I harvest?

Thanks to the performance of the Veritable Garden, you will harvest on average one bouquet of aromatics per week for 4 to 6 months.
The quantity you will harvest is therefore much higher than a traditional pot of herbs.
In addition, thanks to our specific lighting, the plants of your Véritable Garden have pronounced tastes, you do not need to use as much as usual to obtain the desired seasoning.

In a Véritable Lingot, you harvest up to 4 times more than with other home gardens, the cultivation surface of the lingot is 3 to 10 times bigger and its lifespan is longer.

Depending on the type of plant, the temperature of your home, the humidity rate and the way you harvest your plants, the amount harvested may vary.

How should I place my plants in my Véritable® Garden? Which are the plants to put side by side?

As they do not share the same soil, all your plants are compatible with each other. However, for optimal growth, follow these 5 tips by referring to the indication on the packaging of each Lingot®:

1/ Arrange side by side plants of similar species
2/ of similar size
3/ similar growth speed
4/ Prune the plants that shade the others so that each one accesses the light correctly.
5/ Adjust the height of the lighting and harvest your plants in the aim to respect a space of at least 4 cm between the plant and the LEDs

How to properly harvest and prune my plants?

Your herbs need to be pruned and harvested regularly to give you the best.

To properly harvest your plants and allow them to regrow each time, follow these 3 tips:

1/ Wait for the plant to make at least 10-15 cm before the first harvest.
2/ Harvest at the most 1/3 of the plant each time, not to weaken it.
3/ Collect the oldest leaves first (usually the biggest ones)

And do not forget to harvest just before consuming for optimal freshness!

I do not have bees at home: how is the pollination of mini-vegetables done?

Indoors, bees and other insects are not present to serve the pollination of your flowers as in nature. In addition, the draught in your home may not be enough to carry the pollen from the stamen to the pistil (in your plants Véritable®, these two parts are contained in the same flower).
It is therefore necessary to manually pollinate your flowers!

What are the nutrients made of and what are they used for? Can I use my own compost or seeds?

The nutrients integrated in the lingots are used to nourish the plant so that it grows. All plants need mineral elements, they are indispensable for their growth.

In our lingots we use mineral salts similar to those found in nature (nitrogen, phosphorus, potassium) directly assimilated by plants and compatible with our hydroponic system. In any case, these nutrients are transformed by the plant. Unlike pesticides, you do not find them in your plate!

For example, mineral nitrogen is transformed by the plant into amino acids, then proteins, essential for your diet and that of animals.

Why do I have to use Véritable® Lingots ? Can I use my own potting soil or seeds?

The Véritable® Garden has been designed as a global technology that makes growing plants as simple as possible. Lingots® are therefore an integral part of this autonomous and efficient system, and are specifically adapted to our passive hydroponic system.

Using something else than lingots in the Véritable® Garden is not viable for these simple reasons:

1/ Unlike the potting soil, the lingots' substrate is specifically developed to assure optimum oxygenation and root anchoring in a small space. It acts as a sponge compatible with our capillary irrigation system allowing an ideal humidity level at all times.

2/ The Lingot® already incorporates nutrients adapted to the needs of each plant, allowing regular harvests for a period of 4 to 6 months.

3/ The varieties of plants that we propose have been selected for their pronounced tastes, their productivity and their adult size adapted to the dimensions of the Véritable Garden.

With these Lingots, you can grow your plants in a simple and clean way. No need to have a green thumb to succeed!

Orders

Can I refer my friends to receive a gift ?

Of course ! For any person referred, 2 lingots are offered to you and your godchild. To refer your friends, go to our Referral page.

In which countries do you ship ?

We ship to many countries. However, some countries have customs restrictions on the importation of seeds.

Here is the list of countries where we can deliver Véritable® Gardens and their Lingots®. :
Andorra, Austria, Belgium, Bulgaria, Canada, Chile, Cyprus, South Korea, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Spain, Italy , Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Norway, New Caledonia, Netherlands, Poland, Portugal, Czech Republic, Reunion Island, Romania, Singapore, Slovakia, Slovenia, Sweden, United Kingdom, United States, Switzerland, Taiwan

 If you have not found an answer in the FAQ, consult the user manual or ask your question by clicking here.