At Véritable®, your satisfaction is our priority. Our Lingots® and indoor gardens have all the elements to offer you bountyful harvests.
Despite the performance of our equipment and the care we take in the manufacture of Lingots®, nature can sometimes play tricks. It can happen that some seeds do not develop correctly because they are living products.
It should be known that the natural rate of germination of seeds varies between 65 and 95%. It is thus impossible for us to guarantee you a germination to 100%. We voluntarily planted more seeds than it is necessary in each Lingot® in order to obtain a good proportion of plants which arrive at maturity.
If your Lingot® does not germinate properly, Véritable® will replace it.
How do I make the guarantee work?
Use your Lingot® within one year from the date of purchase. Rough storage conditions can affect the quality of its germination.
If more than one third of your Lingot® has not sprouted after 20 days, please send a picture of the Lingot® taken between 20 and 30 days to our customer service.
Remember to keep the batch number indicated on the packaging of your Lingot®. The lot number allows a better traceability of our products in order to improve their quality.
You can write it on the back of the black label to be cut on the packaging.
If your Lingot® is eligible for the Germination Guarantee, we refund you in the form of credit to be used at the time of your next order on veritable-potager.com
But especially, be patient! Certain species take more time to germinate than others!